IAA - Product Manager, Post Sale Experience

[https://app.ashbyhq.com/api/images/user-content/4b455c66-1bf5-4766-98dc-89e199bd868f/403104a5-e6f5-406d-854d-4b97e6deff33/image.png]

ABOUT THE ROLE

RB Global / IAA is seeking an experienced, customer-focused Product Manager to own the Post-Sale experience across Desktop and Mobile App within our buyer-facing digital automotive marketplace. This role is responsible for shaping and optimizing the end-to-end journey after a buyer decides to purchase—spanning checkout, vehicle payment, transportation ordering, and title document delivery preferences.

You will work cross-functionally with Engineering, Design, Marketing, and third-party vendors to deliver a smooth, intuitive, and consistent post-sale experience. The ideal candidate combines strong analytical and technical skills with a deep understanding of user behavior and online commerce.

This is a high-impact role shaping the strategic direction of our buyer-facing marketplace at RB Global.

WHAT YOU'LL DO

• Own and evolve the post-sale buyer journey across checkout, payment, transportation, and title document delivery on Desktop and Mobile App
• Ensure a smooth, intuitive, and consistent UX across all post-sale flows, informed by user research and behavioral data
• Lead and manage third-party integrations, including payment providers such as MoneyGram, Western Union, PayPal, and emerging digital wallets
• Collaborate with engineering on API design and integration, ensuring reliable, secure, and scalable data exchange with partners
• Monitor key performance indicators (checkout completion, payment success, delivery selection usage, error rates) and iterate accordingly
• Use data, experimentation, and customer insights to drive product decisions
• Build and execute a product roadmap aligned with RB Global growth objectives and strategy
• Translate insights into clear product requirements, user stories, and backlogs; lead efforts to prioritize development team activities
• Identify new opportunities that positively impact buyer-facing applications
• Ensure high product quality by staying deeply immersed in product deliverables and releases
• Communicate progress, risks, and trade-offs clearly to stakeholders; keep product teams updated with no surprises
• Balance scope, priority, technical risk, and business impact across initiatives and multiple business units
• Research competitive features in the marketplace and propose tactics to address threats or capture opportunities

WHAT SUCCESS LOOKS LIKE

• A clear, executed roadmap that drives post-sale engagement and revenue
• Improved checkout completion rates and payment success metrics
• Smooth and reliable third-party integrations with payment and transportation vendors
• Strong cross-functional alignment and predictable delivery
• Data-informed decisions that result in measurable business value
• A seamless and intuitive post-sale buyer experience across Desktop and Mobile App

WHO YOU ARE

• A strong advocate for the customer, balanced with business and financial outcomes
• Comfortable operating in fast-changing environments with an ability to take calculated risks
• Confident making decisions with minimal direction and demonstrating initiative beyond routine requirements
• Skilled at influencing without authority and persuasively communicating ideas and solutions
• Highly organized, accountable, and delivery-focused
• Analytical, pragmatic, and results-oriented
• A collaborative team player with strong diplomacy, conflict resolution, and written communication skills
• A coach and mentor who takes responsibility for helping others learn and grow
• High level of integrity, ethics, and ability to perform in high-pressure situations

QUALIFICATIONS

• Bachelor's degree or equivalent experience
• 5+ years of Product Management or Product Development experience, with a track record of successfully driving results
• Experience owning customer-facing digital products (marketplace, eCommerce, or SaaS)
• Experience managing third-party integrations, particularly with payment providers or logistics platforms
• Strong ability to translate business needs into technical requirements and collaborate with engineering on API design
• Experience working cross-functionally with engineering, design, and marketing
• Strong written and verbal communication skills with the ability to clearly articulate business requirements and value to internal and external stakeholders

WORKING RELATIONSHIPS

You will partner closely with

• Engineering & Technology leaders (Director, Software Engineering)
• Marketing & Transportation Strategy (Director, Marketing, Transportation Strategy)
• Business stakeholders across RB Global
• Customers and buyers for feedback and insights
• External vendors (financial, transportation) for integrations and business continuity

Travel

Occasional travel required.

WHY RB GLOBAL

You'll help shape the future of a large-scale digital marketplace used by buyers around the world. This role offers the opportunity to influence post-sale product strategy, improve the customer experience end-to-end, and drive profitable growth across RB Global and IAA.