Service Coordinator (9 Month Contract)

This is a 9 months temporary assignment 

Reporting to the Service Manager and working with the Service Supervisors, the position of Service Administrator is responsible for providing administrative support primarily to the Service department to ensure its smooth running.

Main Responsibilities

 Maintaining the Service System by updating it with incoming Engineer reports

 Dealing with incoming and outgoing invoices

 Arranging Engineers’ travel including; Car hire delivery and collection, booking of flights, and processing Visas for visits abroad

 General day to day administration tasks including; Daily Absent Reporting, answering the service telephone and taking messages for the relevant person, collecting and delivering the daily post to the relevant people

 Distribution of the relevant monthly reports to the Accounts department/Managers/Directors

 Chasing up and filing of Service quotations

 Setting up the relevant Prices and Codes on the Service System to enable the production of correctly priced invoices

 Issuing of invoices in a timely manner and working with peers to assist in resolving invoice disputes.

 Returning files back to Service Supervisor/Coordinator for further quotes if more site work is required by the customer or through our Engineers’ recommendations.

 Sending signed contracts back to customers

Functional/Technical Competencies

1. Good standard of English required, i.e. for editing and proof reading, 

reporting and e-mailing customers, and translation of Client documents 

or engineer reports when required.

1. Experience in a similar role
2. Computer literate including good typing skills
3. Sound knowledge of Microsoft Word and Excel with the ability to learn 

internal computing systems

1. Knowledge of good office and administrative practice
2. Confidence and ease in communicating at all levels of internal and 

external contacts / customers

1. Understanding of and ability to handle confidential issues where 

necessary

Core Competencies

Primary

1. Working with People – shows respect for the views and contributions 

of others. Adapts to the team and fits in well.

1. Planning and Organising – manages time effectively; monitors 

performance against deadlines and milestones.

1. Analysing – analyses numerical data and all other sources of 

• information, to break them into component parts, patterns and
• relationships. Probes for further information or greater understanding of 
• a problem; makes rational judgements from the available information 
• and analysis; demonstrates an understanding of how one issue may be 
• part of a much larger system

Secondary

1. Writing and Reporting – writes clearly, succinctly and correctly. 

Structures information to meet the needs and understanding of the 

intended audience.

1. Delivering Results – works in a systematic, methodical and orderly 

way; consistently achieves project goals.

1. Follows Instructions and Procedures - follows procedure and 

policies. Keeps to schedules and demonstrates commitment to the 

organisation. Complies with legal obligations of the role.

1. Relating and Networking – easily establishes good relationships with 

others; relates well to people at all levels; builds wide and effective 

network of contacts.

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving.

From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.