Director, Product Design

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 https://builtin.com/awards/san-francisco/2025/best-midsize-places-to-work?utm_campaign=bptw-2025&utm_content=article&utm_medium=website&utm_source=editorial, Top Places to Work by USA Today 2025 https://topworkplaces.com/company/front/, Y Combinator's list of Top Companies in 2023 https://www.ycombinator.com/topcompanies, #4 on Fortune’s Best Workplaces in the Bay Area™ https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium ,Inc. Magazine's 2022 Best Workplaces list https://www.inc.com/best-workplaces/2022, and Forbes Best Startup Employers 2022 List https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7.

Front is looking for someone who can keep our product beautiful, our team growing, and our users from ever wanting to see a "traditional" inbox again. As a hands-on leader, you don’t just manage, but inspire, build, and obsess over Design.

You lead by example. You will be the driving force behind defining how we use new AI tools to work - from evolving our design system to creating beautiful and getting feedback from customers.

Who you are

• Practical Leader: You thrive in a complex product (queues, routing/assignment, rules/automation, analytics) and make them feel fast, clear and intuitive.
• Design System Advocate: Lead the evolution of our design system. Move Front towards a cutting-edge, AI-centric approach that allow designers and engineers to better collaborate and ship 2-3X faster.
• AI-First Design: Move from concept to code quickly by building high-fidelity prototypes that leverage AI to accelerate development. You aren’t just using new tools to iterate faster; you’re defining the new standards for how AI-driven experiences should feel without compromising on the quality.
• Design Quality Bar Champion: You define what “good” is and how design continues to be a key differentiator. You get to the heart of an issue when making a design decision, connecting it back to an insight, not just a vibe.

What you'll do

• Build and Mentor: You believe the design process should be agile and solution oriented. You have the intuition necessary to focus on shipping real value and the leadership skills to elevate the team’s output.
• Operational Excellence: Refine the design process from the ground up - reimagining how design uses AI tools from customer research to high-fidelity prototyping and engineering handoff.
• Executive Influence: Act as an advocate for the user, translating complex design decisions into clear business outcomes that stakeholders can’t ignore.
• Build the Future: Use advanced tooling not just to show off, but to validate hypotheses, align stakeholders, and make informed decisions quickly.

What you bring

• 10+ years of Product Design experience overseeing multiple work streams
• Proven track record of building and maintaining scalable design systems for complex, data-heavy applications
• Examples of how your leadership improved both team performance and product quality with a desire to remain “hands-on” as a designer
• Experience shipping products known for high-craft and ambition designs

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge