Phone Servicing Technician

We are looking for a Phone Servicing Technician to join our Retail Team; as we scale up and drive digital and financial inclusion across our markets.

The Role

As a Phone Servicing Technician based in Nigeria, you'll be the person who keeps that infrastructure running. Working primarily from our warehouse, you'll diagnose, repair, and return devices to full functionality — handling hardware faults, software issues, and the documentation that ensures quality at scale. You'll report to the Phone Servicing Lead and work as part of a collaborative technical team.

About Us

M-KOPA is a pan-African fintech that has extended over $2 billion in credit to more than 7 million customers across Kenya, Uganda, Nigeria, Ghana, and South Africa — 55% of whom are accessing financial services for the very first time. With 2,300+ employees and 35,000 field agents, we're not just selling smartphones; we're building the infrastructure through which underserved communities earn, save, and grow. Our customers report 86% satisfaction, and 70% use their devices directly for income generation. That context changes everything about what a repair technician does here.

This is an on-site role , you would be working from our offices in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Phone Returns Senior Lead.

What makes this different

At a typical repair shop, a fixed phone goes back to a customer and that's the end of the story. At M-KOPA, that device is often someone's primary income tool, their access to credit, their connection to financial life. The stakes are real — and so is the quality standard we hold ourselves to.

What You'll Be Doing

• Diagnosing hardware and software faults using specialist tools, performing repairs and thorough post-repair testing, and maintaining accurate records for every device that passes through your hands — so nothing slips through and no customer waits longer than necessary.
• Communicating clearly with customers about technical issues and repair outcomes, while collaborating with team members and management to resolve complex cases that go beyond standard troubleshooting.
• Hitting productivity and turnaround targets without compromising on quality — the two aren't in tension here; they're both non-negotiable.

What You'll Need

• A secondary school certificate plus a relevant technical qualification, and a minimum of 2 years of hands-on mobile phone repair and servicing experience.
• Proven proficiency with phone repair tools, diagnostic equipment, and service software — including the demonstrated ability to troubleshoot complex problems independently.
• Reliable, detail-oriented working habits and a professional approach to customer interaction, including comfort with asset management systems and service ticketing tools.

The honest part

This is a warehouse-based, hands-on role. You'll work with electronic components, solvents, and small parts in a structured environment with real productivity expectations. Peak periods mean extended hours. If you're the kind of technician who takes pride in doing it right the first time and wants to work somewhere that actually measures and rewards that — this is the right environment.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.