Robotics Field Operations Technician

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

WHO WE ARE

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

At Serve Robotics, we are reimagining how things move in cities. Our personable sidewalk delivery robot, Serve, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks. Serve reduces emissions, relieves traffic, and makes deliveries both faster and cheaper. Why move a two-pound burrito with a two-ton car?

As a Robotics Field Operations Technician, you’ll play a pivotal role in ensuring the success of our robot fleet through technical maintenance and operational support.

This role is onsite in Brooklyn, NY

RESPONSIBILITIES

• Troubleshoot, diagnose, and repair robots using hardware and software tools.
• Monitor and support robots in the field, resolving operational issues.
• Assist with the deployment and retrieval of robots in and out of market areas.
• Conduct component-level and assembly-level testing to identify performance issues.
• Provide feedback to engineering and development teams to refine hardware, software, and operational processes.
• Track, manage, and maintain lab and component inventories.
• Log repair activities in Jira, including photos and videos, to inform hardware and software teams.
• Assist merchants, retail staff, and customers during delivery operations.
• Maintain the cleanliness and appearance of robots to uphold Serve Robotics’ brand image.

QUALIFICATIONS

• 1–3 years of experience in electro-mechanical, robotics, automotive, electronics, or a similar technical field.
• Proficiency with diagnostic tools, including multimeters, oscilloscopes, and other bench equipment.
• Experience with software and hardware troubleshooting.
• Familiarity with Jira or similar documentation tools.
• Ability to lift 70 lbs and spend extended periods on your feet.
• Comfortable driving U-Haul-sized vehicles.
• Valid U.S. driver’s license.
• Ability to work weekends and flexible shifts, including mornings and evenings.

WHAT MAKES YOU STANDOUT

• Hands-on experience in robotics or automation systems.
• Familiarity with rapid prototyping, testing, or instrumentation.
• Comfortable riding a bicycle in a city environment.