Robot Operations Manager (Global Allocation & Compliance)

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

WHO WE ARE

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

JOB OVERVIEW

The Robot Operations Manager is responsible for global fleet allocation, readiness, and regulatory alignment across all Serve markets. This role ensures that each neighborhood and city launch receives the right robot count, at the right time, with the right capabilities to meet demand and comply with local requirements. They’ll be the connective tissue between Expansion, Policy, Hardware, and Ops—owning the source of truth for global robot allocation.

XF Teams: Fleet Maintenance, Supply Chain, Hardware, Policy, Product, Data analyst, Ops

JOB DUTIES

• Model, forecast, and recommend robot allocations for all new and existing markets.
• Maintain the master allocation calendar tied to supply chain, repairs, upgrades, and city launch timelines.
• Partner with Supply Chain to ensure hardware availability aligns with market launch sequencing.
• Maintain a live database of regulatory requirements for every operating area (speed limits, sidewalk rules, identifiers, permitted zones, operational restrictions, etc.).
• Work with Policy to ensure every robot deployed in a region meets regulatory requirements and configurations.
• Work with hardware to track compliance renewals, certifications, and region-specific requirements (e.g., safety labels, UL/FCC, battery transport rules).
• Act as the primary bridge between Expansion, Product, Fleet Maintenance, Policy, and Hardware.
• Provide launch teams with clear robot readiness and compliance status before every deployment.
• Identify bottlenecks and create system improvements around provisioning, upgrade flows, and global fleet firmware and software tracking.
• Build and maintain analytical models to determine ideal robot counts per neighborhood based on density, demand forecasts, and utilization goals.
• Monitor post-launch performance and recommend reallocations to maximize fleet utilization.

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

• 3–7 years in operations, supply chain, robotics, mobility, or a similar fast-paced hardware + field operations environment.
• Strong analytical skills (SQL or Sheets modeling).
• Cross-functional experience with hardware, policy, or compliance.
• Detail-obsessed, highly structured thinker with strong communication skills.
• Ability to travel 10% of the time

Preferred Experience, Qualifications, and Skills

• Experience in robotics, autonomous systems, micromobility, or last-mile logistics is a plus.