Client Solutions Manager, India

ABOUT US

Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. Experts earn income by sharing their knowledge through advisory work, projects, and AI model training. Our platform handles the complexities behind the scenes— screening, compliance, scheduling, and payments—so knowledge sharing stays focused on meaningful insights and real impact.

We’re a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products. We are headquartered in San Francisco, with offices in Brooklyn and Bangalore. Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs. We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, Affirm.

WHAT WE BELIEVE

Human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy.

ABOUT THE ROLE

As a Client Solutions Manager, you will own a portfolio of enterprise customers and will be directly responsible for their growth. You will design and executive your own account acquisition and account expansion strategies while coaching a high-performance team. Your book of business will consist of the most prominent investment firms in the region.

This role is fast-paced and client-facing with a focus on client portfolio growth and team development. You will spend most of your time developing growth strategies, executing projects, and coaching top performers. As a Client Solutions leader and first point of contact for our clients, you will also work alongside our product and engineering team to translate insights into product improvements.

Ideal candidates have prior experience managing client-facing teams within enterprise business development and/or customer success. They love taking on new challenges while never taking things for granted. We are looking for candidates who are excited to face the successes and challenges of growing client portfolios and developing high-performance teams.

WHAT YOU'LL DO

• Grow a portfolio of enterprise customers through account acquisition and account expansion strategies
• Hire and coach Client Solutions Associates into top performers who fully own delivery on their own — running projects end-to-end, managing client communication, and delivering exceptional service to our customers.
• Set the standard for expert experience - ensuring experts receive a high-quality experience and maintaining a high bar for trust, respect, and value on the supply side of our marketplace.
• Innovate and improve processes and policies within the Client Solutions department

WHAT YOU BRING

• You display a “challenge-accepted” mentality
• You are passionate about training, coaching, and developing talent
• You inspire and motivate your team to achieve ambitious goals
• You are results-driven and excel at identifying new & innovative ways to drive growth
• 4-5 years of professional work experience in customer-facing roles AND 1-2 years of experience managing a client-facing team

BENEFITS + PERKS

• Competitive salary and equity
• Medical, dental, and vision coverage
• Gym membership in office
• Paid time off policy, along with company holidays
• Annual company off-sites
• Parent-friendly policies, remote flexibility, and paid family leave

Join our team and help everyone realize the true power of what they know!

This is a hybrid role, in our Bangalore, India office (Infantry Road) 2-3 times per week.