Call Center Customer Support Specialist (PEZA Account)

Join our PEZA-certified contact center team providing world-class customer service for US clients. We are looking for experienced BPO specialists who can handle inbound and email queues, adhere to KPI targets, and collaborate with a 24/7 support group.

Requirements

• 2+ years in a PH-based BPO or call center environment
• Excellent spoken and written English
• Comfortable working onsite in a PEZA park (night shift)
• Experience with CRM tools (Zendesk, Freshdesk) is a plus