Project Coordinator

We are looking for an experienced Project Coordinator to support the management and operations of a digital platform. If you have a strong background in project coordination, service support, and stakeholder management , we want to hear from you!

JOB SUMMARY

Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in project management, service support, and user experience .

KEY RESPONSIBILITIES

Business & Platform Operations

• Assist in business operations and coordination with training partners and customers.
• Assist and coordinate with various divisions in daily operations and escalations.
• Monitor issues, work items, and their resolution.
• Participate in project implementation processes.
• Develop and test cross-functional Standard Operating Procedures (SOPs) .
• Create and maintain Business Continuity Planning (BCP) frameworks .
• Establish and implement Risk Assessment frameworks .

Service Support

• Manage all tickets that are inbound for the platform as Level 1 resolution officer .
• Implement and manage a SaaS/PaaS Service Support Centre .
• Develop user-facing service support content for the platform and website.
• Monitor support tickets and ensure quality resolution delivery.

Training & Documentation

• Assist in onboarding training service providers, shipping lines, and users to the platform.
• Develop and maintain content related to user onboarding.

QUALIFICATIONS

• 3+ years of experience in project coordination , preferably in a digital platform environment .
• Experience with SaaS/PaaS platforms and service support systems.
• Proficiency in creating and maintaining documentation , including SOPs and user guides .
• Strong stakeholder management and coordination skills .

Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!

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