Workforce Specialist

WNS Global Services · Quezon City, Philippines, PH · 11 days ago

Monitor live volumes and reallocate agents as needed.Ensure SLA, AHT, and occupancy targets are achieved.Provide intraday reports and escalate risks to leadership.Support VIP and irregular operations (IROPS) coverage.

Strong analytical skills and quick decision-making
Proficiency in workforce tools (Talkdesk, Salesforce, etc.)
Excellent communication and adaptability in high-volume travel environments

Headquarters

Quezon City, Philippines

Work Location

on-site

Job Category

HR Generalist

Application Deadline

Not specified

Job Type

full-time

Experience Level

Not specified

Application Method

Apply via Website

Salary

Not specified

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