Utility Delinquency Specialist (Collections)

Responsible for managing a portfolio of accounts with a focus on delinquency tracking and resolution. This role requires meeting strict deadlines while preparing detailed collection reports, executing delinquency processes, and maintaining accurate account records within the system. Duties include coordinating with third-party partners for service disconnections and reconnections, communicating with residents and internal teams regarding account statuses, and monitoring payment plans to ensure compliance. The position also involves thorough documentation and supporting additional projects as assigned by leadership.

RESPONSIBILITIES

• Ability to follow strict deadlines
• Prepare collection reporting for portfolio of associations
• Execute Delinquency Process in software system for assigned portfolio
• Review of Delinquency Maintenance module in software system for credit & zero balance accounts
• Prepare accounts for disconnection referral to third party partners
• Correspond with third party providers regarding re-connection upon receipt of payments
• Correspond with residents regarding account balances
• Correspond with site teams regarding delinquent accounts
• Maintain proper back-up and notation on accounts
• Monitor accounts established on payment plans for assigned portfolio; re-establish connection if on approved payment plan
• Other tasks/projects as outlined by department leader

REQUIREMENTS

• Experience/knowledge of the collection processing highly preferred
• High attention to detail and compliance-oriented mindset
• Proficiency with web-based portals, dashboards, and Excel reporting
• Ability to communicate clearly and professionally with homeowners
• Strong organizational and follow-up skills
• Ability to manage deadlines and multiple workflows simultaneously

Requirements

• This is a full time role
• 100% Remote
• Rate: $6/hr