Outreach Specialist, CACP (Remote)

The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments.

Primary Duties

• Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment.
• Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey.
• Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns.
• Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards.
• Other duties as assigned

Minimum Qualifications

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High School Diploma

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2 yrs. experience in healthcare. 1 yr. experience telephonic patient outreach, customer service, or sales.

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Regular and predictable attendance

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Must be able to work flexible shifts within the business hours of 8 AM – 8 PM EST, Monday through Saturday.

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Excellent communication skills including active listening. Ability to engage with an older demographic compassionately and effectively.

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Proficient computer skills with the ability to learn new software

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Self-motivated with the ability to work independently

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Must have access to reliable high speed internet connection (Download speed: 20 Mbps, upload speed: 20 Mbps, and Jitter: 50 ms.)

Preferred Qualifications

• Remote Work experience
• Bilingual in English and Spanish

Physical Requirements

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Prolonged periods of sitting at a desk and working on a computer.