Customer Success Manager

ABOUT THE ROLE

Luminovo builds software that powers the electronics supply chain. We're bringing our European success story to North America and looking for a Customer Success Manager to own and grow a portfolio of OEM and EMS accounts across the US, Canada, and Mexico.

You'll work with customers along the entire lifecycle — onboarding, adoption, renewal, and expansion. This is a pioneer role on our North American team: you'll shape how we do customer success in this market, not just execute an existing playbook.

Hybrid from Austin, TX.

WHAT YOU'LL DO

• Own a portfolio of mid-size and enterprise accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewal
• Run interactive onboarding sessions, trainings, and workshops to drive fast time-to-value
• Drive net revenue retention through upsell, cross-sell, and contract expansion
• Monitor customer health and engagement data to catch churn risk early
• Translate customer feedback into structured insights for our product and engineering teams
• Stay close to electronics industry trends and supply chain challenges affecting your accounts
• Use AI tools and automation to work smarter — we build AI for the electronics industry and practice what we preach

WHO YOU ARE

• Customer Success or Account Management experience in B2B SaaS, with owning retention and expansion targets
• Comfortable running onboarding workshops and customer trainings
• Strong commercial instinct — you spot growth opportunities and aren't afraid of renewal negotiations
• Analytical and data-driven in how you prioritize your portfolio
• Self-directed and energized by building something new — this is a ground-floor North American role
• Bonus: experience or genuine interest in electronics, manufacturing, or hardware supply chains

WHY LUMINOVO

• Join the North American expansion of a well-funded European scaleup with 300+ customers
• Pioneer role — help shape how customer success works in a new market
• AI at the core of the product, not a marketing slide
• Collaborative, international team with offices in Munich, Berlin, and New York

🤓 WHOM YOU’LL BE WORKING WITH

• Sam https://www.linkedin.com/in/sam-mason-15742499/, our Business & Operations Lead for North America
• Markus https://www.linkedin.com/in/markusgorke/, our Team Lead Customer Success in Europe and his team
• Matt https://www.linkedin.com/in/matthewwilliamrosenberg/, our Sales Lead for North America
• Max https://www.linkedin.com/in/maxhungenbach/, who is leads our Revenue Operations team and is in charge of our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more
• Mark https://www.linkedin.com/in/mark-shif/, our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives
• Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product-related customer feedback

⚡️ SKILLS, KNOWLEDGE, AND EXPERTISE

Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here https://medium.com/startup-grind/why-we-banned-requirements-from-our-job-descriptions-33a774e1a1c2.

💬 Language requirements

Fluency in English is a must for this role, because you'll be working with English-speaking customers from Canada and the US. Spanish 🇲🇽 and French 🇫🇷 fluency are a huge plus, so we can cater even better to francophone Canadian customers or customers from Mexico.

🏡 Work setup

You can join our team in a hybrid setup in Austin, Texas in the United States. We have our global HQ in Munich, Germany, an established hub in NYC, and a growing presence in Austin (our future main hub in the USA).

✈️ Travel

We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will of course be covered by us.

⚡️ ABOUT LUMINOVO

Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry https://luminovo.com/resources/blog/a-short-primer-on-the-electronics-industry?utm_campaign=employer_branding&utm_source=candidate-traffic.

We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress.

We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain.

To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million https://luminovo.com/resources/blog/luminovo-raises-eu11-million-in-seed-funding-to-fix-the-broken-electronics-value-chain-with-transformative-software-suite.

Our core principles: putting people first & building great things

As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍

Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things.

We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at.

See what employees and candidates have to say about Luminovo on kununu https://www.kununu.com/de/luminovo and Glassdoor https://www.glassdoor.de/Bewertungen/luminovo-ai-Bewertungen-E2039308.htm.