Technical Writer - Internship

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

As a Technical Writer Intern, you will gather information from the product management and development teams to create clear, concise reference and user guide documentation for network administrators and other users. This involves collaboration with the development teams, the Technical Writing team, as well as other members of the BlueCat family. You’ll need to be someone who can take charge, meet deadlines, and isn’t afraid to try new forms of media for the developed documentation.

This is a paid internship that will last 12 months, with 6-month probation.

Responsibilities

• Determine the needs of end users of technical documentation;
• Talk with Product Managers and Product Developers, and study early product builds;
• Work with UX designers and product developers to ensure that UI text (field labels, error messages, etc.) are meaningful and error-free;
• Get hands-on with the product to ensure accurate documentation;
• Develop customer-facing documentation for new products and features, including content, charts, illustrations, etc.;
• Integrate documentation into product builds;
• Review existing documentation, and recommend edits and reorganization;
• Standardize content across platforms and media;
• Gather usability feedback Collaborate with teams across the company including Customer Success, Marketing, and Learning and Development;

Skills and Experience

• Strong English speaking and writing skills
• Ability to work independently or as part of a team
• Working towards a university degree or college diploma in English, Business, Communications, Technical Writing, or a related field
• Familiarity with DITA-OT, oXygen XML Author, and related tools and techniques would be an asset
• Familiarity CSS, HTML, Javadoc, Markdown, Sphinx, PostMan, and/or Python would be an asset
• Networking knowledge/experience would be an asset

We’ve got you covered

Our benefits cover your health, wealth, and wellness—as well as a great work environment, employee programs, and a great company culture. We have a strong culture and live our values every day. We believe in transparency, curiosity, respect, and above all, have fun.

Speaking of a great work environment, here are just a few of the perks for you to enjoy!

Professional Development Budget

Wellness Days + Wellness Week

Lifestyle Spending Account

Employee Recognition Program

If you’re as excited about the future of our company as we are, we would love to hear from you!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.