Customer Care Coordinator/Manager - Home Care

Are you passionate about making a meaningful difference in the lives of older Australians? We are looking for a proactive and compassionate Customer Care Coordinator/Manager to join our dedicated team, supporting clients across our home care caseload.

You will serve as the primary point of contact for both new and existing home care clients, guiding them through their aged care journey with empathy, professionalism, and expertise. You will be responsible for delivering high-quality, personalised support and ensuring clients’ needs are consistently met throughout your period of care.   Day to Day you will:

• Act as the main point of contact for clients, delivering exceptional service and tailored home care solutions through a mix of face-to-face visits (utilising your own vehicle for travel) and phone-based check-ins
• Build and maintain relationships with clients and families to understand needs, goals, and preferences
• Conduct assessments and develop personalised care plans to support independence and wellbeing
• Monitor service delivery through regular communication, reviews and feedback
• Collaborate with clinical teams and internal stakeholders to coordinate care and ensure efficient service delivery

Lets talk about you! 

You’re a customer-focused professional with strong communication, organisational and relationship-building skills, are able to manage stakeholders and deliver great service.

Your experience may come from Service Coordination, Rostering Coordination, Care Coordination or Client Services within healthcare, NDIS or aged care environments. We also encourage applications from clinical professionals, including Enrolled Nurses (ENs) and Registered Nurses (RNs), seeking to move into a client-focused coordination role.

With HCA you’ll be rewarded with

• A fabulous discount on BUPA Private health Insurance – 7%! 
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• A lovely Adelaide office – close to public transport, with an excellent corporate car parking deal for the days you need to drive
• Be part of a well-respected Australian based organisation of more than 3,000 employees!

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.