Customer Success Operations - Contract

THE OPPORTUNITY

This Customer Success Operations role assists with end-to-end contracting and submission operations during the peak period supporting 100+ new and renewal contracts. It’s a hands-on execution role managing parallel workflows, partnering across Legal, CS, and ACO Operations, and working directly in CRM/CLM systems. You’ll serve as operational support for the contracting pipeline during the highest-volume season. This is a contract role of up to 40 hours per week ending October 30th.

WHO WE ARE

Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.

Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.

WHAT YOU'LL DO

CONTRACTING & LEGAL OPERATIONS

• Upload legal contracts into Ironclad, manage version control, and ensure accuracy of data
• Facilitate contract execution, monitor signature status, and provide visibility into contracting pipeline health.
• Conduct audits of executed agreements to validate deal terms, metadata mapping, and compliance with internal contracting standards.
• Run pricing of deals through Pearlsights, our internal tool for underwriting, and propose the best option for specific clients

PROVIDER ROSTER SUBMISSION & DEAL OPERATIONS

• Contribute to final provider roster submission processes, including roster uploads, metadata validation, TIN/track allocation and pricing coordination, quality control, final allocation management in RMS (Pearl's internal roster management system), and client roster attestations.
• Ensure final deal terms are accurately reflected in contracts and related reporting systems.
• Track submission milestones, surface risks, and ensure all provider roster and contracting requirements are completed on time.

WHAT YOU’LL BRING

• 2-3 years of experience in operations, customer success operations, revenue operations, business operations, consulting, or related functions
• Experience working cross-functionally across operational, commercial, and technical teams
• Strong coordination instincts — you know how to keep multiple work streams moving simultaneously and surface the right issues to the right people
• Clear written communicator; comfortable drafting escalation summaries, status updates, and stakeholder-facing notes
• Comfortable operating in a fast-moving environment with seasonal urgency

OUR VALUES

🤝 Collaborate to Innovate: We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions.

🗣️ Trust Through Transparency: We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate, from building products to fostering relationships, and is crucial to our ability to communicate openly and gain trust.

❤️ Serious Impact, Big Heart: We go above and beyond with our efforts to empower proactive, patient-centered care — and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination.

We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination.

WHAT WE OFFER

The expected offer for this role includes the following components

• Duration: This is a contract role up to 40 hours per week ending October 30, 2026.
• Hourly Range: $50 per hour

Final compensation for this role will be determined by a variety of factors, including a candidate's relevant skills, experience, labor market conditions, and location.

AGENCY SUBMISSIONS

We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.

THE INTERVIEW PROCESS

While steps may vary by role, you can typically expect

1. Hiring Manager Interview: A deeper-dive conversation with your potential manager.
2. Panel Interview: A round of meetings with teammates and cross-functional partners.