Provider Onboarding Specialist

⛵ ABOUT SAILOR HEALTH

Sailor Health http://sailorhealth.com/ is on a mission to reinvent the aging experience in America. Getting older in America is tough: 90% of seniors live with chronic health conditions, 40% feel isolated, and older adults have the highest suicide rates of any age group. Sailor exists to change that.

Sailor Health is building the AI-native health system for happier and healthier aging. Sailor offers virtual mental health, care navigation, wellness classes, AI coaches, and AI care agents. Our vision is to become the trusted household name for older adults in America, setting a new standard for aging with dignity and honor. We are doubling every 75 days and serving thousands of patients across 48 states.

⭐ ABOUT THE ROLE

Location: Remote

We’re looking for a Provider Onboarding Specialist to join our fast-growing team. You’ll play a critical role in expanding Sailor’s clinician network — identifying, onboarding, and empowering exceptional therapists and psychologists to deliver care through our platform. This is a hands-on role at the intersection of recruiting, operations, and relationship-building, where you’ll help shape how providers experience Sailor from day one.

🧰 KEY RESPONSIBILITIES

This is not a 9-5 job. This is a fast-paced, high ownership role, ideal for someone looking to get hands-on experience and very steep learning curve at a fast-growing start-up.

• Own the onboarding journey: Guide providers from first contact through contracting, credentialing, and initial patient assignment, ensuring a seamless and supportive experience.
• Collaborate cross-functionally: Partner closely with Clinical Operations, Credentialing, and Care Coordination teams to align on capacity needs and onboarding timelines.
• Maintain pipeline visibility: Track metrics such as response rate, conversion rate, onboarding duration, and ramp-up progress to identify trends and bottlenecks.
• Drive provider pipeline growth: Identify, engage, and nurture relationships with licensed therapists, psychologists, and clinical social workers across Sailor’s target states.
• Ensure compliance readiness: Verify that all required documents are complete, accurate, and compliant with Sailor’s standards.
• Enhance provider experience: Act as a point of contact for new clinicians, addressing questions quickly and ensuring they feel supported and excited to join Sailor.

✅ YOU’RE A GREAT FIT IF YOU

• You have a human-centered approach and love providing delightful experiences to clinicians.
• You enjoy automating workflows and building simple systems that make processes more efficient.
• You’re organized and proactive, with a knack for spotting small details that improve the provider experience.
• You thrive in a fast-moving environment, balancing empathy with execution.
• You’re curious, analytical, and enjoy using data to improve processes and outcomes.

📦 OUR OFFER TO YOU

• 💰 Competitive salary
• 🩺 Comprehensive benefits, including Health, dental & vision insurance
• 💻 Brand new company computer
• 🌴 Flexible PTO and sick days
• 🎤 Team building events
• 🕺🏻 Mentorship from leadership of the company, highly supportive team