Bilingual Revenue Cycle Manager (Medical Billing)

Bilingual Revenue Cycle Manager (Medical Billing) (English/Spanish) – Vascular Surgery Practice

Position Overview

Our client, a vein and vascular surgery practice (functioning similarly to a cardiology setting), is seeking an experienced Bilingual Revenue Cycle Manager (Medical Billing). The ideal candidate will be skilled in insurance verification, patient billing inquiries, and payment plan coordination. This role requires honest, polite, and clear communication with patients regarding their insurance status and financial responsibilities, while prioritizing patient retention.

Schedule: Part-Time (20 hours/week) with strong potential to grow to Full-Time (40 hours/week)

Start Date: As soon as possible

Key Responsibilities

Verify patient insurance eligibility and benefits, including coverage, deductibles, copays, coinsurance, and authorization requirements
Discuss billing inquiries, patient financial responsibility, and payment plan options clearly and professionally
Handle inbound and outbound patient calls regarding insurance and billing matters, including out-of-network status conversations
Maintain accurate patient records and documentation
Assist with claim follow-up, denial analysis, and general billing support
Ensure full HIPAA compliance and patient confidentiality at all times

Non-Negotiable Requirements

Fluent in both English and Spanish (spoken and written) with clear, professional phone etiquette in both languages
Minimum 3 years of experience in Medical Billing, Insurance Verification, or Patient Financial Services
Prior experience handling patient calls in a healthcare setting
Confidence discussing insurance coverage, out-of-network status, billing concerns, and patient financial responsibility
HIPAA compliance — candidates must be prepared to provide relevant documentation
Must be comfortable following scripted guidance for complex patient interactions (e.g., out-of-network conversations) while maintaining a professional tone

Ideal Candidate Profile

The right candidate brings hands-on experience managing high claim volumes across multiple medical specialties — such as cardiology, family medicine, or similar — and has a proven track record of identifying denial root causes and mitigating revenue loss. Experience in a hospital or multi-specialty setting is a plus. While coaching on patient-facing out-of-network communication will be provided, candidates should demonstrate confidence, composure, and professionalism when handling sensitive financial conversations with patients.