Telecom MACD Provisioner

Duties include, but are not limited to, the following

Process assigned orders/requests for installation, disconnection, or changes for AireSpring services within the established intervals.  Review workload status daily and update the order logs per order procedures.

Assigned order/requests may include but are not limited to order types such as AireSpring Network orders, LNP, New DIDs, Virtual Fax, Long Distance, Toll Free numbers, CNAM. 

Process order/requests using the appropriate systems to submit and follow up on the order/requests.  These systems may include but are limited to the Verizon Portfolio, Bandwidth portal, Inteliquent portal and internal AireSpring systems.

Interact with other departments and customers by telephone, in writing or via system to process order/requests or resolve repairs and problems. Operate a PC or laptop, to include accessing multiple systems to establish, update, and retrieve customer service data while simultaneously working with customers and/or company employees. Resolve issues within the realm of responsibility.

Process email, queue, AireSpring order/requests as required within intervals.

Work special projects as assigned.

Complete department tasks as assigned.

Work closely with customers, vendors and AireSpring teams during order process.

Update customers throughout order process following established processes.

Knowledgeable on AireSpring products.

AireSpring may modify duties and responsibilities as customer demand dictates.

 

Experience

Proven business experience in an office environment or call center.

Customer Service Experience and positive attitude

Telecom background, a plus

Microsoft Office and Outlook

Experience with diverse projects and multiple demands

Necessary Knowledge, Skills, and Abilities

Track record of being pro-active

Ability to multitask, attention to detail a must

Demonstrates a high motivation for succeeding; shows effort and drive in the face of obstacles; sets aggressive goals for oneself and works hard in achieving those goals; is internally driven.

Self-starter, ability to work with minimum supervision

 

Special Requirements

None

 

Tools and Equipment Used

Proficient knowledge with Microsoft Windows, Excel, Word

Ability to navigate multiple systems and interfaces using a PC or laptop.

 

 

All your information will be kept confidential according to EEO guidelines.

 

We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.

Our experienced leadership team supports a vibrant and entrepreneurial corporate culture, giving you the chance to use your talents to make a real difference. At AireSpring, you’ll work alongside other smart and dedicated people to solve business and technology challenges while delivering excellent service to all of our customers.