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Telephony Developer

Questronix Corporation · Pasig, Metro Manila, Philippines, PH · 11 days ago

  • Responsible for handling developments for telephony system used by contact center.
  • Develop call flow scripts and assess user experience based on contact center requirement.
  • Technical support for call flow changes and initiatives
  • Oversees the preparation and planning of call flows and communication improvements.
  • Manages the telephony platform of the Bank including IVRS and contact center productivity modules

Qualifications

  • At least 3 years experience on coding and development on Voice Solutions
  • Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform
  • Has extensive knowledge on call flow development
  • Programming Languages: Java VXML, Php, SQL, VoiceXML
  • Web Scripting: HTML, JSP, JavaScript
  • Database Systems: Oracle / Microsoft SQL
  • Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman
  • Has extensive knowledge on API integrations and development

Headquarters

Pasig, Metro Manila, Philippines

Work Location

on-site

Job Category

Not specified

Application Deadline

Not specified

Job Type

full-time

Experience Level

Not specified

Application Method

Apply via Website

Salary

Not specified

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