Cloud Engineer

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change.

With offices in New Zealand, Australia, North America, Bengaluru and China, we value hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.

Make an Impact

As a Platform & Cloud Engineer, you will sit at the intersection of infrastructure excellence and developer productivity. You will play a direct role in shaping our engineering culture by implementing and managing cloud-based platforms that empower hundreds of developers to build and ship software reliably.

You aren't just managing servers; you are building the self-service components that significantly reduce cognitive load across our development teams. You are a proactive collaborator, comfortable scoping initiatives independently while working with team members to solve complex problems with security and cost-efficiency at the forefront.

What you will be doing

Cloud & Infrastructure Excellence

• Deploy & Monitor: Provision, monitor, and manage Serko’s cloud infrastructure (Azure & GCP) to ensure it scales effectively for global web traffic.
• Infrastructure as Code (IaC): Use tools like Pulumi to automate provisioning, logging, and observability.
• Reliability & Resilience: Contribute to engineering-wide Disaster Recovery (DR) strategies and respond to incidents for the components your team supports.
• Optimisation: Implement cost-efficient cloud solutions and modernise legacy infrastructure when appropriate.

CI/CD & Platform Engineering

• Elevate Developer Experience (DX): Develop and own the platform orchestrator, enabling self-service capabilities that allow product teams to deliver faster.
• Strengthen CI/CD: Manage our GitHub Enterprise environment, improving organisation-wide CI capabilities through GitHub Actions, Runners, and repository automation.
• Drive Modern Practices: Promote system automation and productivity by embracing modern software development patterns, including the use of AI-enabled tools.
• Data-Driven Improvement: Utilise performance dashboards (New Relic, Sumo Logic) to proactively enhance system reliability and predictability.

What you'll bring

• Technical Proficiency: A strong grasp of our technology stack: Azure and/or GCP, Docker, Kubernetes, and GitHub Enterprise.
• Cloud Architecture Savvy: Understands core cloud architecture concepts and can identify common implementation challenges and trade-offs.
• App Dev & Collaboration: Understands application development and collaborates effectively with cross-functional teams to understand and support their needs.
• Coding & Scripting: Proficiency in the languages our teams use, typically Python, C#, TypeScript, or Bash.
• Modern Mindset & Best Practices: A commitment to following industry best practices to build solutions that prioritise simplicity, security, and long-term maintainability.
• Collaborative Spirit: High emotional intelligence with a "team-first" approach. You are open to giving and receiving feedback in a safe, inclusive environment.
• Execution Focus: The ability to plan and execute tasks effectively, balancing speed with high-quality, production-ready code.

Serko employees are rewarded for their efforts with good salaries, competitive benefits, flexible working arrangements and a great social atmosphere. Our environment is upbeat, energetic and fun, and we look for people to add to our culture, not just fit our culture. We value people who have personal integrity, are adaptable, and are courageous with what they do. The pace is energetic. Serko employees work collaboratively with energy and enthusiasm - so you will want to be up for the ride. If you are up for a challenge at its most crucial time in history and are excited about joining our Xi'an team, we'd love to hear from you.