Temporary Client Experience Coordinator

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.

THE ROLE

Sotheby’s is looking for a Client Experience Coordinator based in Hong Kong. As an integral part of the Client Experience team, the Client Experience Coordinator supports clients through the post-sale process delivering excellent client service in accordance with best business practice and Company policy.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

• Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
• Provide support to clients on a day-to-day basis such as assisting in phone, email, arranging shipping payment, and in-person enquiries in a timely manner
• Issue timely and accurate client communications
• Work with Shipping Coordinator to organize shipping quotes and deliveries
• Ensure financial transactions comply with corporate governance
• Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
• Manage property releases for non-sale inventory
• Participate in ad hoc projects

KEY SKILLS AND EXPERIENCE

• Degree in business administration or equivalent field preferred
• 1-2 years’ relevant work experience
• Exceptional client service skills including strong verbal and written communication skills
• Operationally minded with an appetite for technology
• Ability to multi-task, prioritize and manage challenging deadlines
• Creative problem solver with ability to act quickly and effectively under pressure
• Highly organized and detail oriented
• Logical and practical thinking, with excellent resourcefulness and problem-solving skills
• Self-motivated, enthusiastic, and able to work both independently and as part of a team
• Strong knowledge of Microsoft Office – prior experience with SAP is preferable
• Fluency in English, Cantonese, and Mandarin essential. Must be able to read and write Traditional Chinese