National and International Account Fleet Support

About the Role

Reporting to the National & International Account Fleet Support Manager, this role supports the delivery and growth of Crown’s National and International Accounts at a local/state level.

You will act as the primary after-sales contact for assigned customers, managing day-to-day relationships, supporting service performance, and working closely with National/International Account Managers to deliver strong customer outcomes.

This is a hands-on, operational role requiring limited travel & strong collaboration with Branch, Service, and internal teams.

Key Responsibilities

Customer Relationship Management

• Manage assigned accounts at a local level as primary contact
• Conduct regular site visits, call cycles, and stakeholder engagement
• Support Account Managers in retaining and growing key customers
• Coordinate meetings and track actions

Reporting & Insights

• Deliver monthly KPI reporting and support Quarterly Business Reviews
• Maintain fleet registers and utilisation tracking
• Monitor damage/abuse costs and provide actionable insights

Operational & Sales Support

• Conduct site surveys and support equipment recommendations
• Manage pre-delivery inspections, installations, and commissioning
• Deliver operator inductions and product demonstrations

Rental & Service Coordination

• Manage short-term rental requirements and internal coordination
• Support delivery timelines, installations, and site setup
• Collaborate with Service teams to ensure consistent service outcomes
• Escalate and resolve service issues in a timely manner
• Strong stakeholder engagement and customer relationship skills
• Highly organised with the ability to manage multiple priorities
• Solid analytical and reporting capability
• Customer-focused and solutions-driven
• Experience in service, operations, or technical environments preferred
• Advanced Microsoft Office skills
• Strong communication skills and ability to work autonomously

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.