Senior Technical Support Engineer- SNOW

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

We are looking for a proactive and technically skilled ServiceNow Senior Technical Support Engineer to support and maintain the ServiceNow Custom App and REST Connections integrated with Saviynt IGA. The ideal candidate must have hands-on experience with ServiceNow integrations, and will play a key role in ensuring seamless platform support, troubleshooting, and integration of ServiceNow with Saviynt IGA platform.

WHAT YOU WILL BE DOING

• Provide day-to-day support for the Saviynt App & REST Connectors.
• Provide technical support and issue resolution for ServiceNow platform customers.
• Troubleshoot and resolve incidents related to ServiceNow modules and integrations.
• Troubleshoot and resolve issues related to Saviynt-ServiceNow integration workflows.
• Collaborate with cross-functional teams to understand integration requirements and deliver scalable solutions.
• Collaborate with identity management and ITSM teams to optimize request fulfillment processes.
• Maintain staging tables, scheduled jobs, and catalog items related to Saviynt integration.
• Document technical solutions, workflows, and integration configurations

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WHAT YOU BRING

• 5+ years of experience supporting ServiceNow platform and integrations.
• Strong knowledge of ServiceNow integration using REST APIs.
• Experience with ServiceNow modules like Request Management, Catalog Items, and Workflow Editor.
• Proficiency in scripting (JavaScript, GlideScript) and API troubleshooting.
• Familiarity with MID Server and authentication mechanisms (OAuth, Basic Auth).
• Excellent communication and problem-solving skills.
• ServiceNow Certified System Administrator or Integration Specialist preferred.