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Player Support Executive- Indonesian and English Bilingual

Side · Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia, MY · 11 days ago

  • Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
  • To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
  • Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Proficient in both verbal and written communication skills in Indonesian and English.
  • Ability to communicate Indonesian and English via email/chat/phone (required to liaise with Indonesian-speaking customers).
  • Ability to deliver excellent customer service quality utilizing soft skills.
  • Able to understand games from a gamer’s perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
  • Ability to solve and analyze information accurately with appropriate speed and guidelines.
  • Team player.
  • Those with strong interest in games are preferred.
  • Medical Reimbursement up to MYR1000 per annum.

Headquarters

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Work Location

on-site

Job Category

Not specified

Application Deadline

Not specified

Job Type

Full Time

Experience Level

executive-level

Application Method

Apply via Website

Salary

Not specified

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