Enterprise Account Director, Anchor

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is looking for an extraordinarily talented individual to join our world-class sales team as an Enterprise Account Director, Anchor. You are the type of person who craves a complex challenge and is unafraid to constantly push yourself outside your comfort zone to protect and grow our most critical relationships. We are looking for a unique, elite sales professional who can masterfully manage and defend a vital, broad territory—carrying the entire retention, renewal, and strategic expansion process from start to finish on your own merits, leadership, and expertise. This doesn’t mean you won’t have support – you'll be part of a larger account team where partnering and collaborating with your peers is critical to your success.

Primary Duties of the Role

• Confidently defend, retain, and protect our largest enterprise accounts, cementing the position of our high-ROI solution as a business-critical asset.
• Continuously demonstrate the evolving value propositions of our products and services to ensure long-term client loyalty and brand advocacy.
• Drive deep, conversational discovery dialogue with existing enterprise customers to uncover organizational shifts, new pain points, and expansion opportunities.
• Align seamlessly with the client’s IT and technical leadership, confidently navigating security, integration, and architecture discussions.
• Partner deeply with the client’s marketing, ecomm, and merchandising executives, mapping their broader organization to secure trust and buy-in from key decision-makers.
• Navigate complex legal, procurement, and commercial aspects of enterprise contracts with the client’s legal team while leveraging our internal counsel to efficiently secure long-term renewals.
• Demonstrate passion, executive presence, and energy both externally with senior client stakeholders and internally with cross-functional Bazaarvoice teams.
• Consistently manage, forecast, and protect a high-value pipeline, communicating proactively and transparently with leadership throughout each phase of the renewal and growth process.

Skills and Experience Necessary for the Role

• 3+ years of relative experience in enterprise software sales, strategic account management, or renewals, with a proven track record of managing high-value books of business.
• Masterful ability to map complex enterprise accounts, identify influential decision-makers, and formulate sophisticated account strategies to secure renewals and generate expansion interest.
• Proven ability to successfully qualify, manage, and execute major enterprise renewals to consistently meet or exceed net revenue retention targets.
• Exceptional ability to articulate a grand vision that resonates with enterprise executives and demonstrates ongoing, measurable business value.
• Expert-level experience using advanced two-way discovery to uncover deep customer needs and seamlessly match our evolving solution suite to those needs.
• Effectively create, validate, and articulate ROI during high-stakes negotiation processes to deliver the utmost value to both the enterprise client and Bazaarvoice.