AI Transformation Lead - Financial Services

The AI Transformation Lead — Financial Services is a senior leadership role accountable for driving NCS Australia’s AI agenda across banks, insurers, wealth and superannuation clients. Acting as the face of AI transformation, you will lead engagements that move organisations from fragmented experimentation to enterprise-wide, AI-ready operating models, ensuring delivery is both impactful and responsible. Operating at the intersection of process redesign, AI capability, and value realisation, you will partner closely with FDE and agentic AI delivery teams, FS account leadership, and C-suite stakeholders. You will own the end-to-end lifecycle of transformation programmes—shaping, selling, and delivering—while driving workflow redesign, defining target operating models, codifying repeatable playbooks, and aligning solutions to regulatory requirements. In parallel, you will influence solution development, mentor teams, and uphold high standards of quality, delivery, and client outcomes.

• Strong experince in leading large-scale transformation, operational excellence, or AI/digital programmes — significant time inside or serving financial services (banking, insurance, wealth, super)
• Demonstrable track record running enterprise-wide, end-to-end process redesign in complex, regulated environments — simplification, standardisation, duplication removal, measurable efficiency and cost outcomes
• Deep, hands-on grounding in process improvement methodologies (Lean, Six Sigma, BPM, target operating model design) translated into sustained execution, not just diagnostics
• Strong working understanding of AI, automation, and data — enough to design AI-ready processes, embed appropriate controls, scope what's realistic, and partner credibly with technical teams (you do not need to be the model builder)
• Track record quantifying workforce, effort, time, and cost impacts — and embedding them through role and workflow redesign, not just slide-ware
• Familiarity with the FS regulatory landscape in Australia — APRA prudential standards, ASIC obligations, Privacy Act, AFCA, and the emerging AI governance environment
• Excellent executive communication — credible from working session through to board-level conversations
• Collaborative, inclusive leadership style; demonstrated ability to bring diverse perspectives together and land outcomes through influence

Nice to have

• Experience leading AI-specific transformation programmes — agentic workflows, intelligent document processing, AI-augmented contact centre, AI in risk and compliance
• Exposure to value realisation frameworks and the discipline of tracking benefits beyond go-live
• Experience working across Big 4 / consulting and industry — comfortable in both modes
• Previous accountability for shaping and selling multi-million-dollar transformation engagements

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

 

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

 

Agencies

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

 

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

 

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

 

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

 

Agencies

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

 

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks