Service Desk Agent - Level 1

Role - Service Desk Agent - Level 1

Job Description

• 1-2 Years of relevant experience
• Optional Skills Supervision Level 1
• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and improve customer satisfaction
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems; provide first level support to troubleshoot and solve technical problems.
• Regular updates for follow up actions & problem status; escalation of problems to second level when required
• Work with Team Lead to feedback and / or improve processes Windows 7

All your information will be kept confidential according to EEO guidelines.