AVP- Client Solutions

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com .

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About Wavemaker: A Leading WPP Media Brand

Wavemaker positively provokes growth for clients by reshaping consumer decision-making and experiences through media, content, and technology. Our name is both our mission and our method. We do our best work for brave brands and people who relish being challenged to go further and faster, together.

BEST THINGS ABOUT THE JOB

The VP – Client Solutions, you will be responsible for leading the integrated media, content and technology services of your assigned business unit. You will be responsible for fostering strong relationships with key client stakeholders, providing strategic guidance to clients and agency teams, and ensuring the successful execution of campaigns across all service pillars (media, content and technology).

You will also be closely supporting the agency leadership team by ensuring operational excellence and client profitability through efficiently allocating resources, streamlining processes and systems across your unit and brand portfolio. This role requires a blend of client management, business development, technical skills, and team leadership skills. A key expectation is to ensure operational excellence and profitability by allocating resources, adapting and optimizing process and systems across your scope.

3 best things about the job

• Working in a start-up mentality with the backing of the world’s largest media and communications investment compan y
• Developing the agency’s IMC, Digital/Performance Marketing, E-Commerce, and Content capabilities, educating, training, and developing agency staff with a clear remit for growth
• Flexibility and Empowerment – to best serve the client needs you will need an agile approach to deal with market and business changes

Measures of success

In three months

• To establish your leadership stance among key stakeholders both on the client and agency side
• Gained a full understanding of the clients' business along with the internal and external process
• To translate the client’s needs into clear direction and leadership for all Wavemaker and GroupM resources working on the account
• To become completely familiar with the client’s IMC, Performance Marketing and E-Commerce strategy and plans, planning process, the marketing calendar, and the needs of key stakeholders

In six months

• Reviewed and refined the agency’s IMC, Performance Marketing and E-Commerce planning frameworks, while constantly proposing strategies to optimize E-commerce campaigns to reach their full potential (i.e. GMV and ROAS targets)
• Further developed local relationships across the agencies and with key Digital and E-Commerce platform partners
• Effectively identified and pitched for organic business growth opportunities for client

In 12 months

• Developed a roadmap for the next 1 to 3 years to strengthen the agency’s engagement with the client
• A firm grasp of all of Wavemaker’s products and services across all pillars
• Delivered on the Client and Business KPIs to drive client satisfaction and retention

Skills and Experience

REQUIRED COMPETENCIES (Knowledge, Skills and Attitude)

You must be a technically sound media and digital expert who can adapt easily from the communication strategy to the hard-core performance optimization space where you will have a broad media knowledge, including relevant experience of helping solve and propose digital, data and technology solutions.

Effective stakeholder relationship management will also be a key part of this role. Our executive leadership team must be onside and supportive of your vision on your businesses.

You must positively provoke our client to elicit information and be a coach to the client to develop lasting solutions to complex business issues beyond short-term. Actively pursues different perspectives and ideas to build new and alternative solutions.

A commercial understanding of the business is critical to drive the profitability of the business. In addition, a strong self-starter who is able to build their own work plan and deliver the key milestones of the work plan with independence.

WORK EXPERIENCE

Has a proven track-record in building strong client relationships at a range of levels. They will also be able to demonstrate experience of and skill at connecting and influencing internal stakeholders in a professional and effective way.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.